Information Collection and Use
Important! It's crucial to note that we treat data from registered users and data obtained through API calls differently.
- When you register for our services, we collect specific personal information to create and manage your account, ensuring a personalized and seamless user experience.
- On the other hand, data collected from API calls is focused on technical details necessary for the functionality of the requested services, aiming to optimize system performance and troubleshoot issues.
Services and API Requests
Geoapify, as a EU business, adheres to the European Union General Data Protection Regulation (EU GDPR) and operates with a commitment to privacy and data security. Our services are hosted in EU data centers, ensuring compliance with EU GDPR regulations.
In the context of API requests, we utilize external services to enhance performance and security:
- Data Stored for Each API Request: For every API request, we retain essential information, including the request body, headers, IP address, and timestamp.
- Purpose of Data Storage: This information is securely stored for access control and usage counting, allowing us to monitor and regulate access to our services effectively.
- Utilization for Problem Detection and Performance Enhancement: The stored data serves a dual purpose by aiding in the detection of issues and contributing to the optimization of our APIs for enhanced performance.
- Data Retention Period: The information is retained only for as long as necessary to generate aggregated usage statistics. Generally, data for successful requests is held for no longer than 24 hours, aligning with our commitment to minimal and purposeful data retention.
External Services to Manage API Calls
In our ongoing effort to optimize content delivery and ensure the security of API calls, we leverage the following external services:
- Cloudflare: Cloudflare is employed to enhance the performance and security of our services. This globally distributed network ensures quick and secure access to our APIs.
- Bunny CDN (for .eu API calls): For API calls originating from the .eu domain, we utilize Bunny CDN to further optimize content delivery, ensuring efficient and speedy responses.
- Hosting Services: Our servers are hosted by Hetzner, a reliable hosting service, contributing to the robustness and security of our infrastructure.
Data Collection from Registered Users
We understand the importance of your privacy, and we want to be transparent about how we collect and process data from registered users to enhance your experience and provide seamless services. Here are the key points regarding data collection:
- Registration Information: When registering for our services, your email address or account data from Gmail/Facebook (if used for sign-in) may be collected. Rest assured, we do not sell or rent this information to any third party.
- Billing and Service Provision: We collect and process data from registered users to facilitate proper billing processes and deliver our services to you.
- Voluntary User Data: We do not collect, store, or share any personally identifiable user data unless you voluntarily provide it to us. This may include information shared via email, during registration, or through other direct forms of contact.
- IP Address Logging: For troubleshooting purposes, our servers may log IP addresses in the event of problems or errors. This logging helps us gain insights into the nature of issues and enables us to address them accurately and efficiently.
External Services to Manage Registered Users' Data and Payment Details
We leverage external services to enhance the security and efficiency of managing registered users' data and payment details:
- Google Firebase: We utilize Google Firebase as a robust database and back-end functions provider. This choice is made to uphold the required security levels in handling your data.
- 2Checkout: For the secure management of payment details, we partner with 2Checkout. Please note that all payment details are processed exclusively by 2Checkout for added security.
- Brevo Marketing Platform: To keep you informed and gather your feedback, we employ Brevo as our marketing platform. This platform is used to send you usage data notifications and newsletters. It's important to note that you always have the option to unsubscribe from marketing emails, putting you in control of the communication you receive from us.
- Hetzner: We engage Hetzner as our hosting service to ensure the reliable and secure hosting of our platform. Your data's integrity and security are paramount, and Hetzner plays a crucial role in maintaining the high standards we uphold.
Our comprehensive approach to data handling and the integration of external services align with the principles of EU GDPR, emphasizing transparency, security, and the responsible use of information. If you have any inquiries or require further clarification on our data practices, please do not hesitate to reach out to us. Your trust is integral to our commitment to privacy and data protection.
We value your privacy and are committed to providing the necessary assistance and information to address any questions you may have. Your feedback and communication are important to us, and we strive to ensure a clear and responsive dialogue regarding our privacy practices.